Refunds Policy

Last Updated: 27/08/2024

Thank you for purchasing from ProDigital Vault. We are committed to providing high-quality digital assets, including social media content, e-books, templates, and more, for Freelance Digital Marketers and Content Creators. Please read our Refunds and Returns Policy carefully before making a purchase.

Due to the nature of digital products, all sales made on ProDigitalVault.com are final. Once a digital product has been downloaded or accessed, we are unable to offer refunds, exchanges, or returns. We recommend that you carefully review the product description, details, and any available samples before making a purchase to ensure that it meets your needs.

While we do not offer refunds under normal circumstances, we understand that exceptional situations may arise. We may consider a refund request under the following conditions:

Duplicate Purchase: If you accidentally purchased the same product more than once, please contact us at infoprodigitalvault@gmail.com with your order details, and we will review your request.

Technical Issues: If you experience technical difficulties that prevent you from accessing or using the product, please contact our support team at infoprodigitalvault@gmail.com. We will work with you to resolve the issue promptly. If the issue cannot be resolved, we may consider a refund at our discretion.

Non-Delivery: If you do not receive the download link or access to the product after your purchase, please notify us within 24 hours of purchase at infoprodigitalvault@gmail.com. We will assist you in gaining access to the product.

If you encounter any issues with your purchase or have questions about the product, please follow these steps:

Contact Us: Email us at infoprodigitalvault@gmail.com with your order number and a detailed description of the issue.

Resolution: Our support team will work with you to resolve the issue. If it cannot be resolved, we will consider issuing a refund as outlined in the exceptions above.

User Responsibility: It is your responsibility to ensure that your device is compatible with the digital product before purchase. Please review the product specifications provided on our website.

Download Limitations: We recommend downloading the product immediately after purchase. While we aim to provide ongoing access to your purchased products, we cannot guarantee perpetual availability due to potential changes in our system.

ProDigital Vault reserves the right to update or modify this Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our practices.

If you have any questions about this Refunds Policy, please contact us:

Email: infoprodigitalvault@gmail.com
Website: www.prodigitalvault.com